Lettres d'Or
Lulu Essentiel
About Lulu Essentiel
Customization
The customization of the jewel includes the language. You need to choose the language you’d like your word to be written in: latin alphabet, arabic alphabet, japanese…
Warranty
We want you to be forever happy with your newest pieces. If they ever break, tarnish or if you receive them damaged, we will send you a new piece. The warranty lasts for an entire year after your purchase.
Fast worldwide delivery
We ship your jewel as soon as ready, within 48 to 72 hours.
It will take 10 to 15 working days for you to receive it at your home. Or you can choose the Express shipping and have it within 72 hours!
For people living in the UAE, you will have it to your door within 72 hours after conception.
Delivery & Shipping
Your jewel is handmade in 48 to 72 hours upon order, and then shipped. You will receive it in 10 to 15 working days.
Free delivery on orders over 80€.
A unique piece of jewelry
Your piece, Your statement.
Our jewelry are entirely handmade in our Atelier.
Our handcrafter understands the value of each piece and put all his Savoir-faire and love on the making of your jewel. Each one of them is unique.
LETTRES D'OR AND YOU
STRESS-FREE SHOPPING ❤️
We understand that purchasing jewelry without knowing your size can feel daunting. But not to worry, it's actually quite easy and completely risk-free.
All our necklaces and bracelets have an extension to allow you wearing your jewel the way you like.
Most of our rings are adjustable (no need to know your size).
F.A.Q.
You still have questions ? Let us answer them for you ❤️
How do I customize my jewelry ?
If you scroll back up, you will find an area called "CUSTOMIZE HERE". It is located right before the Add To Cart Button. You may choose the language of your preference and then just write your inscription in the designed area. It does not have to be a name. You can literally write whatever you want darling !
How do i know my ring and bracelet size ?
All our necklaces and bracelets have an extension to allow you wearing your jewel the way you like.
Most of our rings are adjustable (no need to know your size).
How Do I Clean my jewelry ?
Our jewelry is made with pure 925 silver which is the best quality of silver. Silver never rust.
For the silver gold plated, avoid water to keep the plated color the longest.
If you want to know more about the care of our jewelry, check out our blog article here:
https://lettres-dor.myshopify.com/blogs/news/care
How To Return My Items ?
Our customizable collections are not exchangeable as it is made just for you.
You can exchange the non customizable collections within 14 days.
Can I make changes to my order after it’s been placed ?
We do everything we can to fulfill orders quickly and unfortunately cannot make updates after an order has been placed. These changes include removing or adding products and/or changing the delivery address. If a mistake has been made with your order information, it’s quickest to create a new order with the correct information and then let our Customer Service.
What payment methods can I use ?
We offer 35 different payment methods including major providers like Mastercard, Visa, PayPal, American Express and Diners as well as the possibility to pay Cash On Delivery.
Can I purchase items with another currency ?
Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.
Do you offer e-gift cards for international customers ?
E-gift cards are only available to customers shipping within the U.S.
