Refund policy

Personnalized jewels cannot be changed or returned.

For the other collections, if you are not satisfied with your order, you can exchanged or get a refund within 14 days starting from the date of reception of the product. We accept only products that were not worn or damaged.

Please note that return shipment fees are at your charge.

Please send back the products along with your name and order number to the address mentioned above.

LETTRES D’OR

506, PARK TOWER B, DIFC

DUBAI

UNITED ARAB EMIRATES

e-mail: contact@lettresdor.net 

We require to provide us with a tracking number for all exchange or refund.
If you have any further question, please contact us at contact@lettresdor.net